GH99's Privacy Policy — Your data, our responsibility

1 Introduction

GH99 (gh99.biz) is a trusted online Sports Betting and gaming platform in Bangladesh. We believe that each member's personal data belongs to them — and protecting that data is our responsibility.

This Privacy Policy clearly outlines what information GH99 collects, how it is used, who it may be shared with, and what rights you have. Our Privacy Policy is built in accordance with internationally recognized data protection standards.

This policy applies to the gh99.biz website, mobile app, and all related services. We encourage you to read this policy carefully before using the site.

2 Data Collection

GH99 may collect your information in several ways. We only collect what is necessary to deliver our services, maintain security, and meet legal obligations.

Directly Provided Information

Information you provide during registration, verification, or transactions:

• Full Name & Date of Birth
• Mobile number and email address
• Residential Address
• National ID or passport number (for KYC verification)
• Payment information (bKash/Nagad number, bank account details)

Automatically collected information

Information collected automatically while you use the site:

• IP address and device ID
• Browser type and operating system
• Time spent on site and pages visited
• Login time, date, and location
• Betting & gaming activity logs

3 Use of Information

GH99 uses the information it collects for the following purposes only. We never misuse your data or use it beyond its intended scope:

• Service delivery: Creating accounts, processing transactions, and providing betting services.
• Identity verification: Verifying your identity and age as part of the KYC process.
• Security: Detecting fraud, multiple accounts, and suspicious activity.
• Customer Support: Resolving your issues and providing support.
• Legal Obligations: Meeting regulatory requirements and preventing money laundering.
• Service Improvement: Analytics to enhance your platform experience.
• Contact: Sending important updates, promotions, and notifications (with your consent).

4 Data Sharing

GH99 does not generally share your personal information with third parties. However, limited sharing may occur in the following circumstances:

Payment Providers

Limited information is shared with payment providers such as bKash, Nagad, Rocket, or banks to complete transactions. This information is used solely for transaction verification.

Technology Partners

Certain technology service providers required to operate the platform (such as server hosting and cybersecurity) may have limited access to necessary data. They operate under strict confidentiality agreements.

Legal Requirements

We are legally obligated to provide information in response to court orders, government investigations, or lawful requests from law enforcement agencies.

5 Data Protection

GH99 has implemented multiple layers of protection to keep your data secure:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• AES-256 storage encryption: Sensitive data stored on our servers is kept in encrypted form.
• Firewall & Intrusion Detection: Systems in place to detect and block unauthorized access.
• Two-factor authentication (2FA): An extra layer of security for account logins.
• Regular Security Audits: Regular system audits conducted by third-party experts.
• Restricted access controls: Only authorized personnel have access to the information they need.

However, no online platform can guarantee 100% security. In the event of a data breach, we will promptly notify affected members and take all necessary steps.

6 Cookie Policy

The GH99 site uses various types of cookies. Cookies are small text files stored in your browser that help improve the site's functionality.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.

7 Your Rights

As a GH99 member, you have the following rights over your personal information:

To exercise these rights support@gh99.biz. We typically respond within 30 days.

8 Data Retention Period

GH99 does not retain data beyond what is necessary. The retention period for specific types of information is outlined below:

• Account information: For as long as your account is active, and for 5 years after closure (legal obligation).
• Transaction Records: 7 years (in accordance with financial regulatory guidelines).
• KYC Documents: 5 years after verification.
• Customer Service Records: 2 years after resolution.
• Cookie data: 30 days to 1 year, depending on the type.

Once the designated retention period expires, data is securely deleted or anonymized.

9 Child Protection

GH99 strictly does not provide services to anyone under 18 years of age. We do not knowingly collect personal data from minors.

If we are notified that a minor has registered by mistake, we will immediately close that account and delete all associated data.

10 Policy Updates

GH99 may update this Privacy Policy from time to time. When changes are made:

• The updated version will be published on this page, and the "Last Updated" date will be revised accordingly.
• For significant changes, a notice will be sent to your registered email address.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We therefore recommend visiting this page regularly.

11 Contact

For any questions, requests, or concerns about our Privacy Policy, please get in touch with us: